Thank you for stopping by GiftVella – we're so glad you're here. Whether you've found the perfect gift for someone special, have a question about a handcrafted treasure, or just need a little help with your order, we're here for you.
We know that sometimes things don't go perfectly – a package arrives a little later than expected, a piece doesn't quite match what you imagined, or you simply need a little guidance. When that happens, we want to make it right. And we're here for you, every step of the way.
The quickest way to reach us
We check our inbox regularly throughout the day, and we aim to respond to every message within 24 hours on business days. If you haven't heard back from us within that time, please check your spam folder – and if we're still not there, don't hesitate to nudge us. We genuinely want to hear from you.
Brand: GiftVella
Customer Service Email : service@giftvella.com
Website: www.giftvella.com
Store Operator : Xileifu Guangzhou E-commerce Co., Ltd.
Business Registration Number: 91440104MAKLXXT7591
Registered Address: Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China
GiftVella is operated by Xileifu Guangzhou E-commerce Co., Ltd., which handles all orders, customer service, and day‑to‑day ecommerce operations.
Please note that our registered address – Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China – is for legal correspondence only. It is not a return address. If you need to make a return, simply email us first and we will provide you with the correct return address and authorisation instructions.
We understand that waiting for a package can be both exciting and a little nerve‑racking. We promise to do our very best to get your order to you safely and on time – and if anything doesn’t go as planned, we’ll keep you informed every step of the way.
What to include when you write
To help us help you faster, please include:
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Your order number (if you have one)
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Your full name
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The email address you used when placing your order
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A brief description of your question or concern
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Photos or videos if you're reaching out about a product issue – they really do help us see what's going on
Please remember: for your security, never include payment card numbers, passwords, or other sensitive financial information in your message.
A quick note about returns
If you need to return something, please contact us first – we'll need to authorise your return and provide you with the correct return address. Please don't send items back without reaching out to us, as we can't guarantee we'll be able to process them.
And just a friendly reminder: our registered address is for legal correspondence only – not for product returns. We'll always give you the right address when you contact us.
Who's behind GiftVella?
Brand: GiftVella
Customer Service Email : service@giftvella.com
Website: www.giftvella.com
Store Operator : Xileifu Guangzhou E-commerce Co., Ltd.
Business Registration Number: 91440104MAKLXXT7591
Registered Address: Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China
GiftVella is operated by Xileifu Guangzhou E-commerce Co., Ltd., which handles all orders, customer service, and day‑to‑day ecommerce operations.
Please note that our registered address – Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China – is for legal correspondence only. It is not a return address. If you need to make a return, simply email us first and we will provide you with the correct return address and authorisation instructions.
We understand that waiting for a package can be both exciting and a little nerve‑racking. We promise to do our very best to get your order to you safely and on time – and if anything doesn’t go as planned, we’ll keep you informed every step of the way.
Thank you for choosing GiftVella. It’s our honour to help you bring joy to the people and spaces you care about. And if you ever have a question – or just want to say hello – our inbox is always open, and a real human will reply.
We're listening
Your questions, feedback, and even your gift-giving stories help us become better – and we genuinely appreciate every single message we receive. Whether you're reaching out about an order, asking for gifting advice, or just sharing how much someone loved their treasure – we're all ears.